Alpha Bot v6.0.33 Update
Version 6.0.33
Bug Fix – Ticket Auto-Close We fixed an issue where tickets could still auto-close even after the ticket creator or staff sent a message. Ticket activity is now recorded immediately when a message is sent, before any other bot systems run. The auto-close system also checks the latest activity directly from the database before closing a ticket. This should prevent active tickets from being closed incorrectly.
Bug Fix Update – Ticket Auto-Close System
We have released another fix for the ticket auto-close system.
An issue was discovered where a ticket could still be automatically closed even after the ticket creator or a staff member sent a message. This happened because ticket activity was being processed after other systems, such as automod and Alpha Assistant. If one of those systems encountered an error or interrupted message processing, the ticket activity timer would not be updated.
The ticket system has now been changed so activity is recorded immediately when a user sends a message inside an active ticket.
The updated auto-close system now:
Records ticket activity before any other message handlers run.
Resets the inactivity timer whenever the creator, staff, or another permitted user sends a message.
Checks the ticket’s latest activity directly from the database before closing it.
Cancels outdated timers when newer activity is detected.
Recalculates the remaining inactivity time instead of relying on an old timer.
Prevents active tickets from being closed because of delayed or stale timeout callbacks.
This update should ensure that tickets only close after the full configured inactivity period has passed without any new messages.